Cybersecurity & Managed IT
Wall of Cyber — Ethical IT & Cyber Defence
B2B cybersecurity web platform showcasing ethical IT management, vulnerability assessments, and threat mitigation services.
CRM & Business Solutions
AI Chatbot & Receptionist Services
Answer every call and every website visitor, without hiring for it
An AI receptionist and an AI website chatbot solve different problems, and we won't blur the two together to make a bigger sales pitch. A receptionist answers your phone — greets callers, books appointments, handles overflow and after-hours calls. A chatbot works on your website — qualifies visitors, answers common questions, and hands off to a human or a booking form. Most small businesses need one, not both. We'll help you work out which.
Fixed Price Quoted in Writing
Direct UK Developer Support
Code Ownership After Full Payment
What this service solves
Clear reasons to choose this work, based on what your business needs.
01
Never miss a call again
Overflow and after-hours calls get answered instead of going to voicemail — the single biggest reason trades and clinics lose enquiries to a competitor who happened to pick up. Unlike a human answering service, it can handle several calls at once instead of putting the second caller on hold.
02
Appointments booked without back-and-forth
Connected to your calendar or booking system, a caller or website visitor can book directly instead of waiting for a callback.
03
Website visitors qualified before they leave
A chatbot asks the questions you'd ask anyway — service needed, location, urgency — so the enquiries reaching you are ones worth calling back.
04
Genuine 24/7 coverage
Both tools work outside business hours. That's real, provable value — not a claim we're padding out.
05
Clean handoff to a human
Complex, upset, or unusual callers get routed to a person, not stuck in a loop. We design the handoff rules with you, not as an afterthought.
06
Set up with GDPR in mind from the start
Call recording consent, data retention, and access control are part of the setup, not something bolted on after a client asks.
What is included
The exact scope is agreed in your written quote before work starts.
AI Receptionist Setup
Call answering, intent capture, message-taking, and overflow/after-hours routing, connected to your calendar or booking system where you need appointments taken directly.
AI Website Chatbot
On-site lead qualification and FAQ handling, built around the questions your actual customers ask, not a generic script.
Human Handoff Rules
We define exactly when a call or chat goes to a person — complex questions, upset customers, anything outside the script — so nothing important gets stuck with the AI.
Calendar & CRM Integration
Bookings and captured leads land where your team already works, not in a separate inbox nobody checks.
GDPR-Aware Configuration
Call recording disclosure, data retention periods, and access controls set up properly from day one — especially important for clinics handling health-related enquiries.
WhatsApp Integration
Pairs with our WhatsApp Business API service so phone, website and WhatsApp enquiries can be handled through the same rules and routed the same way.
How the work runs
You see what is happening, what comes next and what needs your approval.
Phase 01
Scope the Problem
We work out whether you need a receptionist, a chatbot, or both — based on where you're actually losing enquiries, not on what sounds impressive.
Phase 02
Design the Call/Chat Flow
We map the questions to ask, when to book directly, and exactly when to hand off to a human.
Phase 03
Build & Integrate
Setup, calendar/CRM integration, and GDPR-compliant configuration — recording disclosure, retention, access control.
Phase 04
Test on Real Scenarios
We test against real call types before it goes live, including the awkward ones — because a script that only works in the demo isn't worth shipping.
Client work
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Frequently Asked Questions
What's the difference between an AI receptionist and an AI chatbot?
An AI receptionist answers your phone — it's voice-first, handling calls, overflow and after-hours coverage. An AI chatbot works on your website — it's text-first, qualifying visitors and answering questions before they leave. Both can capture leads and hand off to a human, but they solve different problems. Most businesses need one to start, not both.
What will it actually handle, and what goes to a human?
Routine intake: greeting, basic questions, booking, message-taking. Anything complex, upset, or outside the script goes to a person — we design those handoff rules with you specifically, based on your business, not a generic template.
Can it book appointments into our existing calendar?
Yes, when connected to a calendar or booking system you already use. If your booking process is genuinely custom, we'll tell you honestly whether it integrates cleanly or whether that needs separate work first.
What happens to call recordings and chat transcripts?
That's decided during setup, not left vague: how long recordings and transcripts are kept, who can access them, and whether callers are told a call may be recorded. For clinics collecting anything health-related, this gets extra care — it's special category data under GDPR.
What can't these tools do well yet?
Being honest: they struggle with strong accents, background noise, and genuinely angry or confused callers. They're good at intake and triage, not at replacing the judgement and relationship-building a good receptionist brings. We'll position it as front-line support, not a full replacement — because that's what it actually is.
Does the pricing cover call volume, or are there hidden charges?
We quote based on your expected call/chat volume upfront, in writing, before anything starts — the same way we quote every other service. No surprise usage bills.
How much does an AI receptionist cost?
There's no single industry-standard number — cost depends on call volume, whether you need calendar/CRM integration, and how much custom call-flow design your business needs. We quote it the same way we quote everything else: after an initial scope conversation, in writing, before any work starts.
Can it handle multiple calls at the same time?
Yes — that's one of the genuine, provable advantages over a single human answering the phone. Simultaneous callers each get answered instead of one going to voicemail while the other is on hold.
Will it sound natural, or obviously robotic?
Modern voice AI sounds considerably more natural than older phone-tree systems, but we won't claim it's indistinguishable from a person — accents, background noise, and unusual phrasing can still trip it up. We test against real call scenarios before launch and build in a clean handoff to a human for anything it struggles with.
Can we customise what it says and how it handles our calls?
Yes — the call flow, questions asked, and handoff rules are built around your business specifically, not a generic script. We don't offer a free trial of a pre-built bot, because a system that isn't configured for your actual calls isn't representative of what you'd end up using.